Shipping Policy

At Sotus, we want your shopping experience to be as smooth and enjoyable as possible. We offer Free Worldwide Tracked

Shipping on all orders, ensuring that your beautiful pieces reach you wherever you are. No code necessary; free shipping will be applied at checkout and does include duties. Please read the details below :

Shipping Details

• Processing Time: Orders are processed and shipped within 1-3 business days from the date of purchase. During the holiday season with an exceptionally high volume of orders, our shipping times may be delayed by 3-5 business days beyond our usual lead times. We’re working hard to get your order to you as quickly as possible and appreciate your understanding during this busy period, thank you. 
• Shipping Cost: Enjoy Free Worldwide Shipping on all orders—no minimum required.
• Delivery Time: Delivery typically takes 7-21 days depending on your location. Please note that some delays may occur due to customs or other factors beyond our control.

Shipping Methods

• All orders are shipped via trusted international carriers to ensure safe and reliable delivery.

Order Tracking

• Order cancellations or adjustments are not possible after the order is placed. Please allow 1-3 business days for your order to be processed. Once the order is dispatched, you will receive your tracking link via email and you can expect to receive your order based on the timeline below. Please note the delivery times are estimated.
• Once your order is shipped, you will receive a tracking number to monitor your package’s journey. You can track it through the carrier’s website for the most up-to-date delivery information.

Shipping Address

• Please ensure that your shipping address is correct at checkout. We are not responsible for items lost due to incorrect or incomplete shipping information.

Customs and Import Duties

• Please be aware that customs duties and taxes may apply based on the destination country. These fees are the responsibility of the customer.

Damages

• We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Wrong/Missing Items

• In the event that you may have received the wrong item or did not receive an item that you may have purchased from Sotus, please email sotus.co@gmail.com within 3 business days and send us photos of the wrong item (if possible) so we can help you out further. We will do our best to assist you with getting your item.